Urban Libraries Section

Practical Skills for Homeless, Addicted and Mentally Ill Patrons

Do you have patrons who bring in too many bags? Smell really bad? Panhandle? Argue? In this interactive training you will learn why homeless individuals do what they do and the practical tools for resolving problems. After this training, you will have more confidence with homeless patrons. The presenter is the Executive Director of a large homeless shelter outside of Chicago. He is currently writing a book on the topic for the American Library Association.

Unifying Drum Circle

"When communicating with words, only one person speaks at a time. But when drumming, everyone can communicate at the same time by listening carefully and responding sensitively. This can generate a joyous feeling of unity and power." –Richard Reiter. Grab a drum and let go to experience the empowerment a drum circle can generate in participants. Take this feeling with you as you return to your libraries and pass it along.

Transformative Conversations with "Problem Patrons"

We try to be so warm, welcoming, and open -- yet on a daily basis, librarians encounter so-called "problem patrons." Interactions can be difficult, and they may cause us discomfort and anxiety, even fear or anger. Even a good understanding of how we can be assertive may be inadequate to dialogue. This discussion will use the lens of social services to analyze the impacts of our expectations, labels and behaviors upon our own communication. From that perspective, along with a sensitivity to cultural pluralism, we'll learn new strategies for transformative conversation.

Visualizing Funding for Libraries: A New Data Tool from Foundation Center

A Knight Foundation News Challenge winning project developed by Foundation Center, the freely available data visualization tool, “Visualizing Funding for Libraries,” enables library professionals and supporters to search for institutional funding for libraries at national, state and local levels. Learn pro tips on navigating the tool, as well as next steps on how to pursue new funding opportunities. Data visualizations, such as maps, network constellations and partnership pathways showcase key networks for funders and recipients.

Best Practices in ESL/Adult Literacy Programs

Is illiteracy a growing problem in your community? Wondering how you can contribute toward a solution? Our panelists will discuss how to run a successful ESL/Adult Literacy program at your library. They will cover the pluses and minuses of running your own program or partnering with another agency, using library staff versus volunteers, and how to train your staff or volunteers to derive the most benefit for your community.

Things You Need to Know about Your Homeless Patrons

Do you have patrons who bring in too many bags? Smell really bad? Panhandle? Argue? Please join us for this excerpt from Ryan's full program and interactive discussion presented during our preconferences. Better understand why homeless individuals do what they do and learn some of the most basic practical tools for resolving problems. The presenter is Executive Director of a large homeless shelter outside of Chicago.

Building and Maintaining a World Language Collection

This program will explore the challenges of building world language collections in public libraries, including but not limited to non-Romance languages such as Chinese, Korean, Russian and the languages of India. We'll discuss budget, vendors and procedures for ordering, as well as sharing information that include resources and listings of language collections that exist among our own NJ libraries.

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