Personnel Administration Subcommittee

Practical Skills for Homeless, Addicted and Mentally Ill Patrons

Do you have patrons who bring in too many bags? Smell really bad? Panhandle? Argue? In this interactive training you will learn why homeless individuals do what they do and the practical tools for resolving problems. After this training, you will have more confidence with homeless patrons. The presenter is the Executive Director of a large homeless shelter outside of Chicago. He is currently writing a book on the topic for the American Library Association.

Maximizing Communication in the Library Workplace

Communicating with all library staff in order to share news, solicit feedback or improve morale is a challenge given the many schedules and duties of library employees. In this pre-conference workshop, professional management consultant Elizabeth A. Winters will explore the important topic of effective communication in the library workplace. This workshop will focus on different methods of communication for library staff and how to distinguish which methods would be most successful for your library's needs.

Your Library's Benefit Package: What You Don't Know Can Hurt You

Many librarians make the assumption that since they are public employees, their benefits package will be the same or similar to those received by other municipal, board of education or state employees. Unfortunately, this is often not the case, and library employees can find themselves without a particular benefit at exactly the time when it is most needed. Attendees at this session will learn the distinction between direct and indirect benefits and how being in a collective bargaining and/or a civil service environment will affect an employee’s benefits package.

Things You Need to Know about Your Homeless Patrons

Do you have patrons who bring in too many bags? Smell really bad? Panhandle? Argue? Please join us for this excerpt from Ryan's full program and interactive discussion presented during our preconferences. Better understand why homeless individuals do what they do and learn some of the most basic practical tools for resolving problems. The presenter is Executive Director of a large homeless shelter outside of Chicago.

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