We’ve all been there. From the passive aggressive to the overtly hostile, patrons can challenge us in all sorts of ways. What are some of the challenges you’ve encountered this year? Let’s share stories and brainstorm solutions together for making all our patron interactions successful!
Presenter(s):
Kate Russo, Supervising Librarian, South River; John Trause, Director, Oradell; Lisa Sedita, Paramus Public Library
Linda Hoffman, Director, Alfred H. Baumann Free Public Library
Event Time:
Friday, May 31, 2024 - 11:30am to 12:20pm