We’ve all been there. From the passive aggressive to the overtly hostile, patrons can challenge us in all sorts of ways. What are some of the challenges you’ve encountered this year? Let’s share stories and brainstorm solutions together for making all our patron interactions successful!

Creating an environment of belonging and inclusion starts with individual action, yet often it can be difficult to get started. Join in this interactive session that will help in building skills to foster inclusion. Attendees will learn the meaning of allyship and engage in activities designed to support DEIB that you can bring back to your home libraries.