Transformative Conversations with "Problem Patrons"

We try to be so warm, welcoming, and open -- yet on a daily basis, librarians encounter so-called "problem patrons." Interactions can be difficult, and they may cause us discomfort and anxiety, even fear or anger. Even a good understanding of how we can be assertive may be inadequate to dialogue. This discussion will use the lens of social services to analyze the impacts of our expectations, labels and behaviors upon our own communication. From that perspective, along with a sensitivity to cultural pluralism, we'll learn new strategies for transformative conversation.

Presenter(s): 

Rachel Paulus, Paterson Public Library

Event Time: 

Friday, June 1, 2018 - 9:00am to 9:50am

Location: 

Sponsoring Groups: