Do you have patrons who bring in too many bags? Smell really bad? Panhandle? Argue? Please join us for this excerpt from Ryan's full program and interactive discussion presented during our preconferences. Better understand why homeless individuals do what they do and learn some of the most basic practical tools for resolving problems. The presenter is Executive Director of a large homeless shelter outside of Chicago.
Ryan Dowd, www.homelesslibrary.com
Thursday, May 31, 2018 - 11:30am to 12:20pm