Do you have patrons who bring in too many bags? Smell really bad? Panhandle? Argue? In this interactive training you will learn why homeless individuals do what they do and the practical tools for resolving problems. After this training, you will have more confidence with homeless patrons. The presenter is the Executive Director of a large homeless shelter outside of Chicago. He is currently writing a book on the topic for the American Library Association.
Ryan Dowd, www.homelesslibrary.com
Wednesday, May 30, 2018 - 10:00am to 1:00pm